FAQ

Frequently Asked Questions

What does OLSAJA sell?

Playful accessories for backpacks and bags, mini plush charms, Ita bags, pins, pencil cases, cute stationery, creative kits and youth-focused gifts.

What comes with an Ita backpack?

Unless the product description explicitly states otherwise, pins, charms and other accessories pictured as styling inspiration are not included. Check the “What's included” section on each product page.

Where does OLSAJA ship?

OLSAJA is based in Finland. Available EU delivery destinations and the final shipping charge are shown at checkout. Delivery options depend on the product and destination.

How long does delivery take?

Delivery estimates can vary by item, supplier warehouse and destination. Check the estimate provided with your order; transit times are estimates rather than guarantees.

Will I receive tracking?

Where tracking is available, tracking information is shared after dispatch.

Can I return my order?

See our Refund Policy for withdrawal rights and applicable conditions. Please contact support before sending any items back so we can give the correct return instructions.

How can I contact you?

Visit Contact OLSAJA. For an existing order, include your order number.